Wednesday, February 6, 2008

CRM Integration with MS Dynamics GP

Customer Relationship Management (CRM) Systems enable large amounts of diverse information to be shared in a dynamic structure among different departments of a company.

The eBridge CRM Integration Solution supports the exchange of important data between a CRM System and Microsoft Dynamics GP. An integration solution allows for the synchronization of information such as accounts, contacts, inventory, opportunities, and orders between both systems. This synchronization of data allows for instant access to key information for quick responses to customers regarding order status, product details and pricing.


Benefits
• Provide consistent information for sales and accounting staff
• Account and contact info is synchronized bidirectionally
• Products and pricing information is imported into CRM system from Microsoft Dynamics GP
• Opportunities/orders are moved from CRM to Microsoft Dynamics GP
• Allows for quick responses to customer inquiries regarding order status, and product details
• Eliminates data duplication and transposition errors
• One master customer record shared between systems that is accurate and reliable

Need more info?